Frequently Asked Questions
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Booking your rental car is quick and easy. Simply choose your dates, select your pickup location, pick your preferred vehicle, and confirm your reservation online. You'll receive a confirmation by email and WhatsApp, and our team will meet you at the agreed location to hand over the keys.
Yes. You can cancel your booking free of charge up to 48 hours before your scheduled pickup. Cancellations made between 24 and 48 hours before pickup are subject to a 50% cancellation fee, while cancellations made less than 24 hours before pickup are non-refundable. Date changes are free, subject to vehicle availability.
No. Most reservations do not require full payment in advance. Payment is usually made when you collect your vehicle. For selected premium vehicles or during peak travel periods, a deposit may be required to secure the booking.
Yes. We offer flexible long-term rental options for both individuals and businesses. Contact us for a personalized quote based on the duration of your rental.
Drivers must be at least 21 years old and have held a valid driving licence for at least 2 years. We do not charge any additional young driver fees.
To rent a car, you'll need:
- A valid driving licence
- A passport or national ID
- A credit or debit card in the main driver's name for the security deposit
International driving permits are accepted when required.
Yes. Visitors from many countries can rent and drive a car in Morocco using a valid driving licence. Depending on your country of issue, an International Driving Permit may also be required.
Yes. An additional driver can be added for from 50 DH per day. The additional driver must also hold a valid driving licence for at least 2 years.
Yes. Every rental includes standard insurance covering third-party liability, theft, fire, and collision damage with an excess. You can also upgrade to our Basic+ or Smart Protection plans for additional coverage and a reduced excess.
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Yes. The security deposit depends on the vehicle category.
- Economy & Compact Cars: 3,000–5,000 DH
- SUVs & Premium Vehicles: 8,000–15,000 DH
The deposit is fully refunded once the vehicle is returned in the agreed condition.
Contact our support team immediately using the emergency number provided with your rental agreement. We'll arrange roadside assistance, help you with the necessary procedures, and provide a replacement vehicle whenever possible.
Every rental includes 150 km per day.
Need unlimited mileage? Upgrade for +140 DH/day (≈ €13 / £11 / $15) and enjoy unlimited travel throughout Morocco.
Yes. You are free to travel throughout Morocco, including Chefchaouen, Tetouan, Rabat, Casablanca, Marrakech, Agadir, Fes, and many other destinations, while respecting the terms of your rental agreement.
Our SUVs, family cars, and electric vehicles are excellent choices for long-distance travel. They provide comfort, luggage space, and reliability for exploring Morocco.
Our electric vehicles offer a quiet, comfortable, and eco-friendly driving experience. They're ideal for exploring Tangier and nearby destinations while helping you reduce fuel costs and enjoy modern driving technology.
Charging stations are available in Tangier and many major Moroccan cities. Our team will be happy to show you the nearest charging points before you begin your journey.
Yes. We offer free vehicle delivery within Tangier, allowing you to collect your rental car at your hotel, residence, airport, or another agreed location within the city.
We accept:
- Cash (MAD, EUR, USD)
- Visa
- Mastercard
- Bank Transfer
- Secure Online Payment
All rental prices are charged in Moroccan Dirhams (MAD).
Yes. Baby seats, child seats, and booster seats are available upon request. Simply mention this option during the booking process.
Our multilingual team can assist you in:
- English
- French
- Spanish
- Arabic (Darija & Modern Standard Arabic)
No. We believe in transparent pricing. Any optional extras, such as additional drivers, child seats, unlimited mileage, or upgraded protection plans, are clearly displayed before you confirm your reservation.
Every rental includes:
- Standard insurance
- 150 km per day
- Air conditioning
- 24/7 customer support
- Free delivery within Tangier
Optional extras, including unlimited mileage, child seats, and additional protection plans, can be added during the booking process.
Yes. We offer convenient pickup and drop-off services at Tangier Ibn Battouta Airport. Our representative will meet you at the agreed time, making it easy to start your journey as soon as you arrive.
Depending on availability, we may be able to arrange drop-off at a different location within Morocco. Please contact us before booking so we can confirm the options and any applicable fees.
The Big Boss Cars offers a modern fleet of petrol, diesel, and electric vehicles, transparent pricing, free delivery within Tangier, flexible rental options, and dedicated customer support. Whether you're visiting for business or leisure, we're committed to providing a smooth and reliable car rental experience.